At BioGate customer satisfaction is our priority. However, due to the nature of our products and business operations, we have specific policies regarding refunds and returns. Please read the details below carefully.
1. No Returns Policy
We have a strict no-return policy for all products. Once an order is confirmed and delivered, we cannot accept returns. This policy helps us maintain the highest standards of track record for our customers.
2. Damaged or Defective Products
While we do not accept returns, we are committed to resolving issues in the case of:
- Products damaged during transit.
- Defective items or incorrect products received.
If you encounter such an issue, please follow these steps:
- Contact us within 48 hours of receiving the order.
- Provide clear photographs of the damaged or defective items, along with the original packaging.
- Share your order ID and a description of the issue.
Our team will review your case and provide a resolution, which may include partial replacement or store credit at our discretion.
3. Cancellation Policy
- Before Shipment: Orders can be canceled within 24 hours of placement by contacting our support team.
- After Shipment: Once the order is shipped, cancellations are not allowed.
4. Non-Refundable Items
The following items are non-refundable:
- Customized or bulk orders.
- Products without proper evidence of damage or defect.
- Orders for which claims are not raised within 48 hours of delivery.
5. Refunds (if applicable)
Refunds are only applicable in cases where replacements are not feasible. If approved, refunds will be processed within 7-10 business days and credited to your original payment method.
6. How to Contact Us
For any issues related to refunds or damaged products, please reach out to us at:
Email: info@biogate.in
Phone: +91 81234 11110
Our customer support team is available to assist you during business hours.